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Updated: Aug 02, 2026
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Avaya 3000.1 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | ACSS Small and Medium Enterprise (SME) Communications |
| Exam Number: | 3000.1 |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 60-70 |
| Passing Score: | 71% |
| Certificate Validity Period: | 2 years |
| Available Languages: | English |
| Related Certifications: | Avaya ACIS IP Office Implement Avaya ACSS - 3000 |
| Exam Format: | Multiple Choice, Multiple Response |
| Exam Price: | $125 USD |
| Recommended Training: | Implementing and Supporting Avaya IP Office Avaya IP Office Platform Support Curriculum |
| Exam Registration: | Avaya Learning Center Pearson VUE Registration |
| Exam Way: | Proctored at Pearson VUE test centers or online proctored |
| Pre Condition: | Recommended: ACIS IP Office certification or 1-2 years hands-on experience with Avaya IP Office systems; no strict mandatory prerequisites |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 3000.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: System Architecture & Infrastructure | 25% | - Hardware Components & Expansion - Network Requirements & VoIP Readiness - IP Office Platform Overview - SCN & Multi-Site Connectivity |
| Topic 2: Maintenance & Monitoring | 20% | - Monitoring Tools & Log Analysis - Backup & Restore Procedures - Software Updates & Upgrades - System Status & Health Checks |
| Topic 3: Troubleshooting & Support | 25% | - Support Workflow & Escalation - Call Routing & Connectivity Issues - Endpoint & Registration Problems - VoIP Quality & Performance Issues |
| Topic 4: Installation & Configuration | 30% | - Trunks, Lines & Dial Plans - System Setup & Initialization - Feature Implementation & Licensing - User & Extension Configuration - VoiceMail Pro & Auto Attendant |
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