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Updated: Jul 19, 2026
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Avaya 6002.1 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Aura(TM) Communication Manager and CM Messaging (R6.0) Implementation Exam |
| Exam Number: | 6002-1 |
| Available Languages: | English, Japanese |
| Real Exam Qty: | 60–69 |
| Exam Price: | $125 USD |
| Related Certifications: | Avaya Certified Support Specialist (ACSS) |
| Exam Format: | Multiple Choice, Multiple Select |
| Passing Score: | 68%–70% |
| Exam Duration: | 90–105 |
| Certificate Validity Period: | 2 years |
| Recommended Training: | Avaya Aura CM Messaging Implementation Implementing Avaya Aura Communication Manager R6.0 |
| Exam Registration: | Avaya Learning Center |
| Sample Questions: | Avaya 6002.1 Sample Questions |
| Exam Way: | Proctored online or onsite at authorized testing centers via Avaya Learning Partner network |
| Pre Condition: | Recommended: Hands-on experience with Avaya Aura Communication Manager, basic networking knowledge, and familiarity with Avaya implementation tools |
| Official Syllabus URL: | https://www.avaya.com/en/support/training-certification/ |
Avaya 6002.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Features, Protocols & Interoperability | 15% | - Shuffling, hairpinning, and media management - Encryption and security settings - SIP, H.323, and DCP protocols - Integration with Session Manager and third-party systems |
| Topic 2: System Configuration & Administration | 30% | - IP endpoints, DCP, and SIP devices - Trunk groups, signaling, and call routing - Media gateways and circuit packs - SAT commands and system parameters |
| Topic 3: CM Messaging Integration & Configuration | 20% | - Voice mail features and call coverage - Mailbox and user provisioning - Integration with Communication Manager - CM Messaging server installation |
| Topic 4: Maintenance, Monitoring & Troubleshooting | 10% | - Common fault isolation and resolution - Alarm monitoring and logging - Gateway and endpoint troubleshooting - Backup and restore procedures |
| Topic 5: Avaya Aura Communication Manager R6.0 Installation & Deployment | 25% | - Server platforms and templates - Survivable remote and duplex configurations - Software installation and upgrade procedures - System Platform and WebLM licensing |
Avaya Aura(TM) Communication Manager and CM Messaging (R6.0) Implementation Sample Questions:
1. Which Ethernet port on S8800 server is for server duplication?
A) ETH0
B) ETH1
C) ETH3
D) ETH2
2. Which statement describes how the communication message application is enabled the first time after the installation?
A) Communication manager messaging is enabled by default after the installation.
B) Open the communication manager IP address using web browser. Login as craft, click installation, than communication manager messaging.
C) Open the communication manager IP address using web browser. Login as craft; click Administration, then server (maintenance), than click miscellaneous, than messaging software, and than click enable.
D) Connect the SAT terminal login using the craft, and then enable using the enable messaging command.
3. Which two statements are true regarding a media gateway full back (recovery) to main (primary) servers? (Choose two)
A) Executing the status media-gateways command from the main server will show which media gateways are registered with the main server.
B) The list survivable-processor command can be used to confirm that the remote Survivable server is registered to the main server and that the remote survivable server is no longer active.
C) All active (stable) Ip calls on the media gateway drop when the media gateway falls back from the survivable remote server to the main server.
D) When the main server recovers it issues registration requests to all the media gateways in the network.
4. A user at extension 1111 complaints that when dialing extension 2222, the call is the call is unexpectedly answered by a person at extension 3333. All other calls made are connected as expected. There is not display on the phone. While at the SAT, the technician has the user repeat the call to extension 2222
Which command identifies the reason this phone call is behaving in the expected way?
A) Display station 3333
B) List trace station 1111
C) Status station 1111
D) List trace station 3333
5. Which two statements describe the new procedures that a customer can use to directly and permanently turn ON or OFF licensed features in CM 6.0? (Choose two)
A) Customers can turn features ON or OFF using the WebLM server and the system platform management Console
B) Customers can turn features ON or OFF using the change system parameters customer-options command on the system access terminal (SAT).
C) Customers can turn features ON or OFF using the system management interface features administration page.
D) Customers can PDLS directly to turn futures ON or OFF and then download and install a new license file with the updated features.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: A,B | Question # 4 Answer: B | Question # 5 Answer: A,D |
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