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Updated: Aug 31, 2026
No. of Questions: 80 Questions & Answers with Testing Engine
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SAP C_BOSUP_90 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Support Associate - Incident Management with SAP BusinessObjects |
| Exam Number: | C_BOSUP_90 |
| Related Certifications: | SAP Certified Application Associate - SAP BusinessObjects Platform |
| Real Exam Qty: | 80 |
| Exam Price: | $520–$670 USD (varies by region) |
| Exam Format: | Multiple Choice, Multiple Response |
| Passing Score: | 60% |
| Available Languages: | English |
| Certificate Validity Period: | 12 months (requires annual renewal) |
| Exam Duration: | 180 minutes |
| Recommended Training: | SAP BusinessObjects Support Fundamentals SAP Solution Manager Incident Management |
| Exam Registration: | SAP Certification Hub SAP Training & Certification Shop |
| Sample Questions: | SAP C_BOSUP_90 Sample Questions |
| Exam Way: | Online proctored via SAP Certification Hub or onsite at authorized SAP testing centers |
| Pre Condition: | No mandatory prerequisites; recommended 3–6 months hands-on experience with SAP BusinessObjects and incident management processes |
| Official Syllabus URL: | https://training.sap.com/certification/c-bosup-90-sap-certified-support-associate-incident-management-with-sap-businessobjects |
SAP C_BOSUP_90 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Incident Management Fundamentals | 20% | - ITIL & SAP support processes - SLA definitions and priority levels - Message lifecycle and status handling |
| Topic 2: Support Best Practices & Escalation | 15% | - Reproducing and documenting issues - Root cause analysis and resolution tracking - Communication with customers and SAP support |
| Topic 3: SAP Solution Manager Service Desk | 25% | - CRM_DNO_MONITOR and INCMAN transactions - Incident Management Work Center - Message escalation and forwarding |
| Topic 4: Troubleshooting & Support Tools | 20% | - SAP Notes and knowledge base search - Log files analysis and interpretation - Remote support and diagnostics tools |
| Topic 5: SAP BusinessObjects Architecture & Components | 20% | - BI Platform architecture - Central Management Server (CMS), Input/Output File Repository - Adaptive Processing Server, Web Application Container |
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
Question 1
What is recommended communication behavior if a message has a long life cycle?
A. I am the only person with this skill so it cannot be escalated.
B. I am going to be on holiday for two weeks please wait until I get back.
C. I need to work with my manager to get a plan around how to get a solution.
D. Sorry for the time taken but I was working on a more important customer's issue.
Question 2
You have picked a message from the queue.
What are your next steps? (Choose two)
A. Ask the customer for their usernames and passwords.
B. Try to guess what the customer might want to have.
C. Search for notes and confirmed messages.
D. Get a thorough understanding of the issue from the information given in the message.
Question 3
If you want to add an SAP or non-SAP system to your landscape, which transaction do you need to run?
A. SOLMAN_WORKCENTER
B. MSY_SETUP
C. SMSY
D. SMSY_SETUP
Question 4
What is contained in an SAP EarlyWatch Alert report? (Choose two)
A. Performance overview
B. User's login and password
C. Additional recommendations from support consultants
D. System configuration
Question 5
As an SAP partner you have implemented SAP Solution Manager.
Which of the following statements reflects the requirements with regards to SAP Solution Manager installation on the customer site?
A. Customers and partner need to have SAP Solution Manager clustered.
B. Customers require their own installation of SAP Solution Manager.
C. Customers do not require their own SAP Solution Manager installation.
D. Customers need to install SAP Solution Manager and the partner needs to connect to it.
Solutions:
| Question 1 Answer: C | Question 2 Answer: C,D | Question 3 Answer: C | Question 4 Answer: A,D | Question 5 Answer: C |
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