Updated: Aug 07, 2026
No. of Questions: 32 Questions & Answers with Testing Engine
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| Certification Vendor: | HP (HP University / Pearson VUE) |
| Exam Name: | Selling HP PS Lifecycle Services 2023 |
| Exam Number: | HP2-I47 |
| Passing Score: | 70% |
| Exam Format: | Multiple choice, Scenario-based, Drag-and-drop |
| Related Certifications: | HP Sales Certified |
| Available Languages: | English |
| Real Exam Qty: | 30–60 |
| Exam Price: | Approx. $200 USD |
| Sample Questions: | HP HP2-I47 Sample Questions |
| Exam Way: | Online/at Pearson VUE test center |
| Pre Condition: | No formal prerequisites; sales experience and familiarity with HP Lifecycle Services recommended |
| Official Syllabus URL: | https://www.pearsonvue.com/us/en/hpi.html |
| Section | Objectives |
|---|---|
| Topic 1: HP Lifecycle Services Overview | - HP Protect Services - HP Optimize Services - HP Collaborate Services - HP Fix Services - HP Set Up Services - HP Renew Services |
| Topic 2: Service Registration and Delivery | - HP Care Pack attachment rules - HP Channel Services Network (CSN) registration |
| Topic 3: Sales Skills and Positioning | - Positioning HP Lifecycle Services - Qualifying customer needs - Building and presenting the business case - Demonstrating value to clients |
1. You want to attach HP Fix Services to a deal with a new customer.
Which questions should you ask to determine the pain points that the customer is experiencing? (Select two.)
A) How do you decide when to acquire or retire the company's personal systems?
B) What does the company's roadmap for growth over the next ten years look like?
C) How much employee productivity is lost to device downtime due to failure or damage?
D) How do you deal with hardware support when employees are working remotely?
E) What percentage of your budget is allocated to new hardware acquisition?
F) Do you currently have a security strategy in place for your PCs and other devices?
2. Match the HP Deployment Service with the service it provides.
3. An HP Power Services Partner needs to prepare a proposal for a customer interested in HP Lifecycle Services.
The customer has specific considerations and has asked the Partner to prepare separate proposals based on different variables.
What should the Partner use to create a business case for this customer?
A) HP presentation materials at HP Sales Central
B) A virtual reality (VR) environmental demo
C) Al-based insights on the customer's industry available from HP TechPulse
D) The Value Management Office tool at ecosystems.US
4. The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond to this IT manager?
A) Explain that customers who purchase and register HP Active Care receive proactive alerts about device issues and create a service case.
B) Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.
C) Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.
D) Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: Only visible for members | Question # 3 Answer: D | Question # 4 Answer: A |
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