Try Peoplecert : ITIL-4-CDS practice torrent pass for sure
Updated: Jul 17, 2026
No. of Questions: 89 Questions & Answers with Testing Engine
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Valid & updated ITIL-4-CDS study torrent for sure pass
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Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:
1. An organization wishes to acquire a service from a supplier in a different country but with similar working hours.
Which sourcing model should they use?
A) Nearshoring
B) Onshoring
C) Insourcing
D) Offshoring
2. A service operations team monitors a critical service. They receive thousands of events every day and operators are trained, so they know which events require a response. Sometimes they miss an important event and this causes service level targets to be breached.
What is the BEST approach to resolve this issue?
A) Recruit additional operations staff
B) Improve operations team training
C) Renegotiate service level targets
D) Improve filtering of operations data
3. Users have specific product-related questions and want to provide product feedback. What is the best way to enable two-way communication between these users and the organization's product team?
A) Social media
B) Event surveys
C) Self-service portals
D) Topic-based forums
4. A technology organization is undergoing a strategic expansion, targeting emerging markets. The organization's current workforce has not had experience in dealing with the innovative products which are part of the new markets. What is the BEST strategic approach that the organization should adopt to resolve this situation?
A) Increase the total number of employees focusing on new hires with expertise in emerging technologies
B) Restructure the organization to create specialized departments for emerging technologies
C) Invest in targeted training programmes for existing staff in relevant emerging technologies
D) Outsource the development of new technology segments to specialized vendors
5. A user has logged an incident saying that transactions via the company website are very slow.
The service desk team does not have the skills needed to investigate this. There are many different teams that this could be escalated to, including a web server team, an application team, an infrastructure team, and a performance management team.
Which is the BEST approach for the service desk to use for escalating this incident?
A) Use swarming to involve people from multiple different teams in the investigation
B) Follow the predefined procedure for investigating web performance incidents
C) Escalate to the performance management team, who will then escalate to a different team if needed
D) Declare a major incident and start the major incident management procedure
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: B |
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