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Updated: Aug 29, 2026
No. of Questions: 107 Questions & Answers with Testing Engine
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For more information about the Microsoft MS-220 Exam visit the following reference link:
Microsoft MS-220 Exam's Reference link
Microsoft MS-220 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Troubleshooting Microsoft Exchange Online |
| Exam Number: | MS-220 |
| Certificate Validity Period: | Typically 2 years for Microsoft role-based certifications (subject to Microsoft certification policy) |
| Exam Format: | Multiple choice, Scenario-based troubleshooting, Case studies |
| Related Certifications: | MS-203 Microsoft 365 Messaging Microsoft 365 Messaging Administrator Associate |
| Available Languages: | English |
| Sample Questions: | Microsoft MS-220 Sample Questions |
| Exam Way: | Online proctored exam via Pearson VUE or authorized testing provider (subject to Microsoft certification delivery platform) |
| Pre Condition: | Recommended experience with Microsoft 365 messaging administration and Exchange Online; familiarity with MS-203 content is suggested. |
Exam MS-220: Troubleshooting Microsoft Exchange Online
Candidates for this exam work with customers and other stakeholders to understand the details of any issues. They also interact with administrators and peers that work with other related technologies.
Candidates should have experience with PowerShell and the Exchange PowerShell module. The support engineer should also have significant experience deploying, managing, and troubleshooting Microsoft Exchange Online environments.
Passing score: 700. Learn more about exam scores.
Part of the requirements for: Microsoft 365 Certified: Exchange Online Support Engineer Specialty
New Way To Prepare For Your Microsoft MS-220 Exam: A guide geared towards suggesting new ways to study for the Microsoft MS-220 examination
Is Microsoft MS-220 certification worth it? A Study Guide to help people decide if they should get the Microsoft MS-220
Read Our Microsoft MS-220 Exam Guide That Will Help You Pass in First Try
With exam prep material that potential test takers can read to understand and prepare for the exam Microsoft supports the Microsoft SMB Enterprise Certification program to certify IT Professionals who successfully demonstrate the knowledge and skills required to support a Microsoft Small Business Server. The Microsoft certification program offers several qualifiers and specializations under it. One of the supporting specializations is an MS-220 certification i.e., Microsoft Exchange Online Troubleshooting. To gain this certification, an individual needs to complete some coursework, exams, hands-on activities, and attend discussions and seminars.
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Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220
Microsoft MS-220 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Mail Flow Troubleshooting | - Message routing
|
| Topic 2: Exchange Online Architecture & Connectivity | - Connectivity troubleshooting
|
| Topic 3: Hybrid Exchange Troubleshooting | - Mail routing in hybrid environments
|
| Topic 4: Security & Compliance Troubleshooting | - Anti-spam and anti-malware
|
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