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Updated: Aug 09, 2026
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Pegasystems PEGACPCSD23V1 Exam Overview:
| Certification Vendor: | Pegasystems |
| Exam Name: | Pega Certified Customer Service Developer 23 |
| Exam Number: | PEGACPCSD23V1 |
| Exam Price: | USD 175 (may vary by region) |
| Exam Format: | Multiple Choice, Scenario-based Questions |
| Certificate Validity Period: | 3 years |
| Real Exam Qty: | Approximately 60 |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Related Certifications: | Pega Certified System Architect (CSA) Pega Certified Senior System Architect (CSSA) |
| Recommended Training: | Pega Academy - Customer Service Developer Learning Path |
| Exam Registration: | Pega Certification Portal |
| Exam Way: | Online proctored or onsite test center (depending on region availability) |
| Pre Condition: | Recommended: Pega Certified System Architect (CSA) or equivalent Pega application development experience |
| Official Syllabus URL: | https://www.pega.com/education/certification |
Pegasystems PEGACPCSD23V1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Pega Customer Service Application Design | - Customer Service Case Management
|
| Topic 2: Application Development in Pega Platform | - UI and User Experience
|
| Topic 3: Business Logic and Automation | - Decisioning and Routing
|
| Topic 4: Security and Application Governance | - Security Model
|
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