Updated Jan-2025 Exam C-C4H51-2405 Dumps - Pass Your Certification Exam
Latest Real SAP C-C4H51-2405 Exam Dumps Questions
NEW QUESTION # 39
Which data is replicated unidirectionally from SAP Service Cloud to SAP CRM?
- A. Social media profiles
- B. Products
- C. External pricing
- D. Accounts
Answer: D
NEW QUESTION # 40
Which fields are mandatory when you create a cloud data source? Note: There are 3 correct answers to this question.
- A. Data Type
- B. Name
- C. Usage
- D. Web Service URL
- E. Data Source ID
Answer: B,D,E
NEW QUESTION # 41
Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management?
Note: There are 2 correct answers to this question.
- A. Registered products
- B. Installed bases
- C. Contacts
- D. Service contracts
Answer: B,D
NEW QUESTION # 42
Which of the following describes how permissions work in SAP Service Cloud?
- A. If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.
- B. Unrestricted access rights override any restrictions you have defined.
- C. You can decide if the access rights should override any defined restrictions for each view.
- D. Restricted access rights override any unrestricted access you have defined.
Answer: B
NEW QUESTION # 43
Your company would like to have reports with combined evaluations from two different data sources. How can you achieve this goal?
Note: There are 2 correct answers to this question.
- A. Create a Cloud data source
- B. Create a report based on the Tickets data source
- C. Create an interactive dashboard
- D. Create a joined data source
Answer: C,D
NEW QUESTION # 44
What are the main uses for warranty management in SAP Service Cloud? Note: There are 2 correct answers to this question.
- A. Routing rules can be applied to warranties.
- B. The system can be set up so that certain incident categories are not covered.
- C. The agent is prompted to upsell a warranty to the customer.
- D. When an agent creates a ticket with a registered product, the warranty is automatically determined.
Answer: B,D
NEW QUESTION # 45
Which of the following API types does SAP recommend to use to achieve clean core integrations? Note: There are 2 correct answers to this question.
- A. OData
- B. SOAP
- C. RFC
- D. IDoc
Answer: A,B
NEW QUESTION # 46
Which fields can be used to maintain service levels? Note: There are 2 correct answers to this question.
- A. Custom fields
- B. Due Date
- C. Priority
- D. Category
Answer: B,C
NEW QUESTION # 47
What types of mashups are available in SAP Service Cloud? Note: There are 2 correct answers to this question.
- A. ABAP mashups
- B. URL mashups
- C. Internal mashups
- D. HTML mashups
Answer: B,D
NEW QUESTION # 48
Which of the following can you use to explore released APIs?
- A. SAP Application Interface Framework
- B. SAP Business Accelerator Hub
- C. SAP Integration Suite
Answer: B
NEW QUESTION # 49
Your customer has determined that one of their products has a known fault. They would like to ensure that all tickets with that product be automatically assigned to the escalation team.
Which feature of SAP Service Cloud would you use to perform this action?
- A. Notifications
- B. Fine-tuning
- C. Workflow distribution rules
- D. Service categories
Answer: C
NEW QUESTION # 50
You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?
- A. Create a workflow rule.
- B. Maintain a reference date in the contract.
- C. Select the relevant scoping ques-tion.
- D. Maintain the fine-tuning activity for contracts.
Answer: A
NEW QUESTION # 51
Which of the following is possible when creating tickets in the Agent Desktop?
- A. You can manually assign a maintenance plan.
- B. You can create knowledge articles.
- C. You can select multiple registered products in a single ticket.
- D. You can manually select the SLA.
Answer: C
NEW QUESTION # 52
Which function should be enabled in the account master to block the release of external follow-up documents to SAP S/4HANA?
- A. Prospect blocking
- B. Delivery blocking
- C. Credit limit check
- D. Sales support blocking
Answer: A
NEW QUESTION # 53
Which object can be used within ticket creation to automatically determine the registered product?
- A. Installation point
- B. Warranty
- C. Customer
- D. Product
Answer: A
NEW QUESTION # 54
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