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IBM Smarter Commerce Sales Mastery Test v1 Sample Questions:

1. You can create a powerful self-service experience for the customer using?

A) The IBM Commerce Framework
B) The IBM Customer Experience Suite
C) The IBM Enterprise Service Process Manager
D) The IBM Customer Service System

2. What is one key benefit of the collaboration network?

A) Reduced employee turn-over.
B) Rapid partner on-boarding.
C) Best-of breed product design.
D) Understanding customer preferences.

3. In order to effectively implement ___________ you must be able to aggregate line items from individual orders to send to suppliers and then separate them out again for customer fulfillment.

A) store operations
B) social marketing
C) supply chain visibility
D) cross-channel order management

4. The web marketing continuous optimization platform can drive which of the following capabilities?

A) All of the above.
B) Automate customer recommendations based on LIVE profile.
C) Optimize paid search advertising.
D) Target through online advertisements based on interaction history.

5. Segmentation, offer management, interaction history, real-time behavioral targeting, and contact optimization are examples of capabilities delivered as part of what?

A) Social platform.
B) Central decisioning.
C) Customer clustering.
D) Data mining.

Solutions: