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IBM Smarter Commerce Sales Mastery Test v1 Sample Questions:

1. What can service scheduling include?

A) All of the above.
B) Delivery
C) Service
D) Credit

2. Which one of these software solution components providing business capabilities is
NOT part of the 'Market' offerings?

A) WebSphere Commerce
B) Coremetrics
C) ILOG
D) Unica

3. Smarter Commerce is focused on which of the following 3 dimensions with respect to the customer?

A) Customer demographics, customer geography, customer affluence.
B) Customer returns, customer purchases, customer order changes.
C) Customer insight, customer value strategy, customer & partner engagement.
D) Customer potential, customer transaction capture, customer fulfillment.

4. What are Smarter Commerce 'Buy' Offerings focused on?

A) Customer buying patterns.
B) Buy online, pick-up in the store (BOPIS).
C) Effective 1:1 marketing to facilitate customer purchase decisions.
D) Visibility and optimization in the supply chain.

5. Of the choices below, which is one of the top reasons companies fail to do cross-channel, interactive, marketing with their customers?

A) They feel interactive marketing is not appropriate for their business.
B) Cost is too high.
C) Uncertain ROI.
D) Existing systems and data are too disparate.

Solutions: