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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which of the following statements about value streams is INCORRECT?

A) Value streams are enabled and supported by the organization s value chain
B) Value streams continue to evolve over time
C) Value streams should exclude suppliers
D) Value streams can involve multiple practices

2. Which of the following activities BEST represents transfer of goods in a service offering?

A) A service provider supplies new laptops to the customer
B) A team attends a virtual training session
C) A customer receives advice from a helpdesk agent
D) A cloud user accesses shared online storage

3. An organization wants to evaluate how well the 'transition' value chain activity is performing.
Which metric would best support this evaluation?

A) Success rate of releases deployed into the live environment
B) Number of ideas generated for new services
C) Percentage of value streams mapped
D) Average cost per service request

4. According to the ITIL Guiding Principle 'Start where you are', what is the MAIN risk of starting over without considering what is already available when improving a service?

A) Overcomplicating solutions by ignoring practical, simple approaches
B) Losing opportunities for collaboration and shared understanding across teams
C) Failing to gather feedback needed to guide gradual improvement
D) Wasting time and losing valuable existing capabilities and resources

5. How do service providers contribute to the creation of service value for consumers?

A) They reduce risks and provide resources through specialization
B) They determine the financial outcomes for consumers directly
C) They eliminate the need for consumers to use any resources
D) They replace consumers' responsibilities with their own services

Solutions: